Help us keep ElderSG accurate
Eldercare information changes. Provider details move, government guidance is updated, links break and wording can be unclear. If you spot an error, we want to hear from you.
We welcome corrections from families, providers, professionals, public agencies and anyone with a reliable source.
How to report a correction
Use the Contact form and choose Report a correction as the subject. Please include the page or listing URL, the exact information you believe is wrong or outdated, the correction you are proposing, a reliable source, link or document where possible, and your relationship to the information if relevant.
Do not include medical records, NRIC numbers, full financial details or other sensitive personal information in the form.
What happens next
We assess reports against available evidence and the purpose of the page. We may correct a factual error; update a source, date or provider detail; add clarification or context; temporarily remove or qualify information while it is checked; decline a change where evidence is insufficient; or contact the reporter for more information.
We may not be able to disclose the outcome of every report, especially where privacy or third-party information is involved. Material corrections will be made as promptly as reasonably possible.
How we show corrections
For material changes that could affect a reader’s understanding or decision, we may add a correction note, update note or revised last-updated date on the page. Routine changes—such as a phone number, broken link or formatting improvement—may be updated without a separate notice.
We do not remove accurate information or withhold a correction because a person or organisation dislikes it. Equally, we do not publish an allegation, review or demand for change without reliable support.
Provider listing updates
Providers may ask us to update factual listing details. We may request a source or verification before making the change. An update request does not create a commercial relationship, and a commercial relationship does not give a provider control over independent factual wording.
Appeal or follow-up
If you believe we have misunderstood a correction, send a follow-up through the Contact form with the original page URL and additional reliable evidence. We will review the new information.
Last updated: 6 October 2026