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MOH orders review after senior’s emergency call went unanswered at Harmony Village

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Illustration: a wall-mounted emergency call button sending alert waves

An 85-year-old resident of the Bukit Batok community care apartments fell on 2 September and pressed her emergency button, but help came only after a neighbour heard her; Health Minister Ong Ye Kung apologised and MOH has directed operator Vanguard Healthcare to carry out a root cause analysis. MOH will also consider whether more specific service standards, independent checks or reporting rules are needed.

Read the original at The Straits Times

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